Writing from inside the work.
How to deploy, measure, and scale AI employees across your company. Short, concrete, field-tested.
AI Agent Platforms Compared: Alfera vs. Lindy vs. Relevance AI vs. 11x (2026)
An honest comparison of the top AI agent platforms — covering runtime architecture, LLM support, integrations, security, and pricing. Find which platform fits your use case.
AI Customer Support Agent: How to Automate Ticket Resolution Without Losing Quality
A step-by-step guide to deploying AI support agents that resolve tickets, detect churn, and escalate edge cases — with metrics, implementation tips, and platform comparisons.
AI SDR vs. Human SDR: Cost, Performance, and When to Use Each
A head-to-head comparison of AI SDRs and human SDRs across cost, volume, personalization, ramp time, and accuracy. Plus a framework for building a hybrid sales team.
How to Measure AI Agent ROI: Metrics, Benchmarks, and a Calculator
A practical framework for measuring AI agent ROI — with benchmarks by role, a simple formula, worked examples, and the common pitfalls that make teams overcount or undercount value.
What Are AI Employees? The Complete Guide for 2026
AI employees are autonomous AI agents that fill specific roles in your company — support, sales, data analysis, and ops. Here's how they work, what they can do, and how to deploy them.