Legal
Terms and Conditions
At a glance
- Alfera is an AI coworker that can read business context, use connected tools, generate files, post to Slack, run browser/code tasks, and execute scheduled workflows.
- You are responsible for your workspace, connected accounts, Slack permissions, approvals, and any actions you authorize or pre-authorize.
- Do not connect accounts or submit data unless you have the right to do so.
- AI outputs can be wrong. Review important outputs and use qualified professionals for legal, financial, medical, tax, employment, compliance, or safety decisions.
Contents
- 1. Acceptance and authority
- 2. The service
- 3. Accounts, workspaces, and administrators
- 4. Slack and connected apps
- 5. AI agents, autonomy, and approvals
- 6. Customer Data and privacy
- 7. Acceptable use
- 8. Billing, credits, and cancellation
- 9. Third-party services
- 10. Intellectual property
- 11. Confidentiality
- 12. Disclaimers and liability
- 13. Indemnification
- 14. Suspension and termination
- 15. Changes
- 16. Governing law and disputes
- 17. Miscellaneous and contact
1. Acceptance and authority
These Terms and Conditions ("Terms") govern your access to and use of Alfera, including alfera.ai, app.alfera.ai, the Alfera Slack app, AI agents, connected-app integrations, scheduled tasks, sandbox and browser features, billing, support, and related services (the "Service"). The Service is provided by Alfera Inc. ("Alfera", "we", "us", or "our").
By creating an account, installing the Slack app, connecting an integration, subscribing, or otherwise using the Service, you agree to these Terms.
If you use the Service for an organization, you represent that you are authorized to bind that organization to these Terms. You must be at least 18 years old, or the age of majority in your jurisdiction if higher.
2. The service
Alfera is an AI coworker for business work. It can answer questions, draft and edit content, search and summarize information, generate files, use browser and coding environments, create artifacts, run scheduled tasks, post to Slack, and use connected apps and APIs at your direction or according to workspace configuration.
| Surface | What it may include |
|---|---|
| Marketing site | Public pages, demo booking, contact forms, analytics, and attribution. |
| Authenticated app | Workspace dashboard, sessions, agents, files, artifacts, memory, settings, and billing surfaces. |
| API | Hono API routes that power product operations, billing, events, integrations, and runtime work. |
| Slack app | Channel and direct-message experiences, app mentions, slash commands, events, message posting, file handling, and installation management. |
| Connected apps | Native tools, Pipedream or Zapier-powered connections, MCP tools, custom HTTP tools, and app-catalog integrations. |
| Runtime environments | E2B, Docker, local, browser, or sandboxed environments for code, file, preview, and web tasks. |
| AI providers | Model providers and routing layers used to perform AI work, including Anthropic, OpenAI, and Vercel AI Gateway where configured. |
3. Accounts, workspaces, and administrators
You are responsible for maintaining the confidentiality and security of your account, organization workspace, Slack workspace, and connected third-party accounts.
| Role or actor | Responsibility |
|---|---|
| Organization administrators | Invite and remove users, manage roles, connect or revoke integrations, manage Slack access, configure scheduled tasks, manage billing, and request deletion or export of workspace-level data. |
| Workspace users | Use Alfera according to workspace permissions, these Terms, source-system rules, and any internal policies set by the organization. |
| Slack users | Interact with Alfera only in channels, threads, direct messages, or contexts where the workspace has enabled or invited Alfera. |
| AI agents | Act under user instructions, approvals, pre-authorized workflow settings, and available tool permissions. |
You are responsible for all activity in your workspace, including activity by users you invite, Slack users who interact with Alfera where it is enabled, and AI agents acting under instructions, approvals, or pre-authorized workflow settings.
4. Slack and connected apps
If you install the Alfera Slack app, you authorize Alfera to use the Slack scopes granted during installation.
| Permission area | Examples |
|---|---|
| Slack reading | Channels where the bot is present, direct messages to the bot, user and email metadata where available, files where authorized, app mentions, slash commands, and Slack events. |
| Slack writing | Sending messages, replying in threads, joining public channels where authorized, and uploading files. |
| Connected apps | Accessing and using third-party accounts according to the scopes, credentials, settings, and account permissions you grant. |
| Workspace-shared connections | Authorized workspace members and agents may use shared connections through Alfera, and actions may execute using the connected account permissions. |
You represent that you have authority to connect each account and to permit Alfera to access the relevant data and perform the relevant actions. You are responsible for maintaining appropriate permissions in source systems, including Slack channel membership, connected-app roles, billing access, and API scopes.
5. AI agents, autonomy, and approvals
Alfera uses AI systems to generate content, make recommendations, run tools, write files, browse sites, operate connected apps, create scheduled tasks, and perform other work. AI outputs may be inaccurate, incomplete, stale, or unsuitable for your use case. You are responsible for reviewing outputs and deciding whether to rely on them.
| Action type | Approval model |
|---|---|
| Read-only or low-risk work | May run without per-action approval, depending on product behavior and workspace configuration. |
| Drafting and file generation | May create drafts, summaries, documents, spreadsheets, PDFs, presentations, screenshots, or artifacts for review. |
| Slack responses and workflow updates | May post or update content when requested, approved, or pre-authorized by workspace settings. |
| Connected-app actions | May require explicit approval or may run under pre-authorized settings depending on the tool, workspace configuration, and product behavior. |
| Scheduled tasks | May run repeatedly according to the schedule, trigger, instructions, and approval model configured by the workspace. |
Approval by an authorized user, or pre-authorization through settings, authorizes Alfera to attempt the action. You are responsible for the consequences of approved, pre-authorized, or configured autonomous actions, including Slack messages, file uploads, connected-app changes, API requests, scheduled task runs, billing actions you initiate, and business decisions made from AI outputs.
6. Customer Data and privacy
You retain ownership of Customer Data. You grant Alfera the rights needed to host, process, transmit, display, create, modify, analyze, and otherwise use Customer Data solely to provide, secure, support, bill, and improve the Service, and as otherwise described in our Privacy Policy.
You are responsible for ensuring that you have all rights, consents, notices, and permissions needed to submit Customer Data to Alfera and to authorize Alfera to process data from Slack and connected apps. Do not submit regulated sensitive data unless you have a separate written agreement with us covering that data.
7. Acceptable use
You may not use the Service, or allow anyone else to use the Service, to:
| Restriction | Examples |
|---|---|
| Break the law or third-party rules | Violate applicable law, sanctions, export controls, privacy rules, third-party rights, or the terms and technical limits of Slack or any connected platform. |
| Access data without authority | Access, scrape, exfiltrate, alter, or destroy data without authorization. |
| Abuse communications or automation | Send spam, phishing, deceptive messages, malware, harmful code, or abusive automation. |
| Mislead people | Impersonate others, misrepresent affiliation, or generate deceptive content without proper disclosure. |
| Facilitate serious harm | Create or facilitate unlawful surveillance, weapons development, exploitation of minors, harassment, discrimination, or other harmful activity. |
| Use Alfera in high-risk contexts | Use the Service where failure could cause death, personal injury, severe environmental damage, critical infrastructure failure, or significant property damage. |
| Attack the service | Reverse engineer, interfere with, overload, scan, disrupt, or bypass any security, approval, rate-limit, billing, or access-control system. |
| Replace professional judgment | Use outputs as professional legal, financial, tax, medical, employment, insurance, safety, or compliance advice without review by a qualified professional. |
8. Billing, credits, and cancellation
Paid features may be billed through Stripe as subscriptions, prepaid credits, top-ups, usage-based fees, or other plans shown at checkout or in an order form. Prices are in U.S. dollars unless stated otherwise. You authorize Alfera and Stripe to charge the payment method you provide for fees and applicable taxes.
| Billing item | Terms |
|---|---|
| Subscriptions | Renew automatically unless cancelled before the renewal date. |
| Stripe Customer Portal | May be used to manage payment methods, invoices, and cancellation where available. |
| Credits, grants, promotions, or trials | May expire, may be limited to eligible uses, and may not be transferred or redeemed for cash. |
| Refunds | Fees are non-refundable except where required by law or stated in a separate written agreement. |
| Pricing changes | We may change pricing, plans, included credits, limits, or billing structure. For material changes to paid plans, we will provide reasonable notice where required by law or contract. |
9. Third-party services
The Service depends on third-party services, including hosting, authentication, Slack, Stripe, connected app providers, AI providers, Pipedream, Zapier, E2B, analytics, monitoring, email, scheduling infrastructure, and other subprocessors described in the Privacy Policy. Your use of third-party services is subject to their own terms and policies.
Alfera is not responsible for third-party services, platform outages, account suspensions, API changes, scope changes, rate limits, incorrect third-party data, unavailable integrations, or actions taken by third-party providers. If a third-party service changes or withdraws access, the affected Alfera feature may stop working.
10. Intellectual property
Alfera and its licensors own the Service, including software, designs, interfaces, workflows, prompts, agent runtime, infrastructure, models of operation, documentation, and related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes.
| Item | Ownership and rights |
|---|---|
| Customer Data | You retain ownership, subject to the processing rights needed to provide the Service. |
| AI-generated outputs and artifacts | You may use outputs produced for your workspace for your business purposes, subject to these Terms, third-party rights, connected-app terms, and applicable law. |
| Alfera materials | Alfera retains ownership of the Service, software, product design, workflows, runtime, infrastructure, documentation, and related intellectual property. |
| Feedback | If you give us feedback, suggestions, bug reports, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation. |
You are responsible for reviewing outputs before using or publishing them.
11. Confidentiality
Each party may receive non-public information from the other that is marked or reasonably should be understood as confidential. The receiving party will use reasonable care to protect confidential information and will use it only for the purposes of the Service and the business relationship, except as allowed by law, required by legal process, or permitted in writing.
12. Disclaimers and liability
The Service is provided "as is" and "as available". To the maximum extent permitted by law, Alfera disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, and security.
We do not warrant that the Service will be uninterrupted, error-free, secure, or compatible with every system, or that AI outputs will be correct, complete, current, safe, lawful, or suitable for your intended use. We do not provide professional legal, tax, financial, medical, employment, security, or compliance advice.
To the maximum extent permitted by law, Alfera and its officers, directors, employees, contractors, agents, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or cost of substitute services, even if advised of the possibility of those damages.
To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of the amount you paid to Alfera for the Service in the twelve months before the event giving rise to the claim or $100.
13. Indemnification
You will defend, indemnify, and hold harmless Alfera and its officers, directors, employees, contractors, agents, affiliates, and licensors from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney fees, arising from or related to:
- Your use of the Service or Customer Data.
- Your violation of these Terms, applicable law, or third-party rights.
- Your Slack workspace, connected apps, credentials, permissions, automations, or approval settings.
- Actions approved, configured, requested, or pre-authorized by you or your workspace users.
- Content, outputs, messages, files, or artifacts created, submitted, sent, uploaded, or published through the Service.
- Your violation of Slack, Stripe, Pipedream, Zapier, connected app, or other third-party platform terms.
14. Suspension and termination
You may stop using the Service at any time. You can revoke integrations, uninstall the Slack app, cancel paid plans where available, or contact us to request account or workspace deletion. Revoking an integration stops new collection from that source but does not automatically delete previously stored Customer Data.
We may suspend or terminate access to the Service, disable features, limit usage, or revoke integrations if we believe you violated these Terms, your use creates security, legal, operational, platform, or billing risk, a third-party provider requires it, payment fails, or we discontinue the Service. Upon termination, your right to use the Service ends, but provisions that by nature should survive will survive.
15. Changes
We may modify, add, remove, suspend, or discontinue features at any time. We may update these Terms from time to time. If changes are material, we will provide reasonable notice, such as by posting the updated Terms, emailing administrators, or notifying users in the app.
Continued use after changes become effective means you accept the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules.
To the maximum extent permitted by law, you and Alfera agree to resolve disputes through final and binding arbitration administered by the American Arbitration Association, except that either party may bring an individual action in small claims court or seek injunctive or equitable relief in court for unauthorized access, intellectual property misuse, or confidentiality violations.
Before starting arbitration, the party bringing a dispute must provide written notice and allow at least 30 days for good-faith informal resolution. Arbitration may proceed remotely unless the parties agree otherwise. Claims may be brought only on an individual basis and not as a class, collective, representative, or private attorney general action. Each party waives any right to a jury trial to the maximum extent permitted by law.
17. Miscellaneous and contact
These Terms, together with the Privacy Policy and any applicable order form or written agreement, are the entire agreement between you and Alfera for the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.
Questions about these Terms or the Service can be sent to hello@alfera.ai. Security reports can be sent to security@alfera.ai.
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