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support@northwind.comMonday, 07:305 answered3 waiting for you
  1. 02:14Marta KaminskiWhere’s order 8821?Ordered Tuesday with next-day shipping. It’s Sunday.Sent 02:19
  2. 03:41Tom ReillyWrong size againSecond medium in a row. I ordered a large, twice.Sent 03:44
  3. 04:02accounts@brightside.coInvoice 2291 — paid?We paid this on the 3rd. Your portal still says overdue.Sent 04:06
  4. 04:58Priya ShahCancel before it shipsOrder 9043, wrong colour. Please cancel it today.Waiting for you
  5. 05:20Dan WhitcombeDo you ship to Ireland?Quick one. Do you ship to Ireland, and how long does it take?Sent 05:22
  6. 06:07Lena FischerRefund pleaseThe jacket came with a torn seam. I want my money back.Waiting for you
  7. 06:44Otis BourneStill waiting on that quoteYou said Friday. It’s Monday.Sent 06:47
  8. 07:12Marco RealeAre we still under contract?Do we renew in March, or did we cancel? Nobody has said.Waiting for you

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One complaint, four checks, one reply

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What arrived02:14

FromMarta Kaminski

Tosupport@northwind.com

SubjectWhere’s order 8821?

Ordered Tuesday with next-day shipping. It’s Sunday and nothing has come. The tracking link opens a blank page. Where is it?

Earlier in this thread

Thu 08:40Any update on 8821? The tracking has not moved since Tuesday.

Fri 17:22Still nothing. Can somebody actually look at this?

What it didsent 02:19

  1. Read the thread3 messages since Tuesday
  2. Opened order 8821Paid Tuesday, £84.00
  3. Checked the courier sheetLeft the depot Friday, no scan since
  4. Read your late-delivery ruleRefund the postage, offer a replacement

ReplyMarta Kaminski

Re: Where’s order 8821?

Hi Marta — sorry, this one is late.

Order 8821 left our depot on Friday. The courier has not scanned it since. I have asked them to trace it today.

I have refunded the £6.99 next-day postage. If it is not with you by Wednesday, reply here and I will send a replacement out.

Ellie — Northwind support

Sent 02:19 · the £6.99 refund is under your £50 limit

Asks for approval before sending.

Order status goes out on its own. A refund over your limit waits with your name on it.

Sends on its own

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  • Delivery dates
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  • A refund over £50
  • Cancelling an order
  • Anything about a contract

Waiting for you3 replies, already written

Lena FischerRefund please

The jacket came with a torn seam. I want my money back.

Refund of £180, over your £50 limit

Send itEdit first

Priya ShahCancel before it ships

Order 9043, wrong colour. Please cancel it today.

Cancelling an order is not on its list

Send itEdit first

Marco RealeAre we still under contract?

Do we renew in March, or did we cancel? Nobody has said.

Anything about a contract comes to you

Send itEdit first

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