# Ecommerce support AI employee

Keep buyers happy without living in the support queue. Alfera answers, flags, and reports.

## Answer order questions
Look up orders, answer "where is it", and handle the routine asks.

- Order lookup
- Status replies
- Routine support

## Handle refunds and exceptions
Flag refund requests, prep the details, and escalate the edge cases.

- Refund prep
- Exception flags
- Policy checks

## Report the themes
Summarize what buyers are asking so you can fix the root cause.

- Support themes
- Trend alerts
- Weekly recap

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_This is the agent-readable Markdown of https://www.alfera.ai/use-cases/ecommerce-support. Full site map: https://www.alfera.ai/AGENTS.md · https://www.alfera.ai/llms.txt._