# Customer support AI employee

Your inbox stops running your mornings. Alfera triages, answers the routine questions, and surfaces only what needs you.

## Triage and answer
Sort the inbox, draft and send routine answers, and tag what is urgent.

- Inbox triage
- Reply drafts
- Urgent flags

## Confirm and schedule
Confirm appointments, reschedule, and keep the calendar clean.

- Appointment confirms
- Reschedules
- Reminders

## Summarize and escalate
Hand you a clean summary of issues and escalate the exceptions.

- Issue summaries
- Escalation rules
- Daily recap

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_This is the agent-readable Markdown of https://www.alfera.ai/use-cases/customer-support. Full site map: https://www.alfera.ai/AGENTS.md · https://www.alfera.ai/llms.txt._