# A support rep

> A standing AI rep that watches the inbox 24/7, triages every ticket, drafts the answers, and hands you the exceptions.

Alfera connects to your inbox and helpdesk and clears the queue from a chat message. Triage tickets, draft on-brand replies for your approval, confirm appointments, and escalate the exceptions. Start free.

## How it works

### Connect your inbox & helpdesk
Link Gmail or Outlook plus your helpdesk (Zendesk, Help Scout, Front, Intercom) through OAuth, plus the channel you want updates in. No API keys, no scripts.

### Tell Alfera the rules
Point it at your tone, your FAQs, and your policies. Set what it can answer on its own and what always waits for you. It learns your voice from your past replies.

### It drafts and you approve
Alfera triages every ticket, drafts the replies, and confirms exactly what it did with real numbers. Nothing goes to a customer until you tap approve.

## Features

### Routine questions, answered automatically
Hours, order status, password resets, "where is my refund". Alfera recognizes the routine ones, answers them from your FAQs, and only surfaces the tickets that actually need a person.

### On-brand drafts, you approve before send
Alfera writes every reply in your voice, pulling the right policy and the customer’s history. You read the draft, tap approve, and it sends. Nothing leaves the building without your OK.

### Confirm and reschedule, cut the no-shows
Alfera reaches out before every appointment, confirms the ones that are good, reschedules the ones that aren’t, and fills the gaps from your waitlist. Your calendar stays full and your day runs on time.

### Issue themes summarized, exceptions escalated
Alfera reads the week’s tickets, tells you what customers keep asking about, and escalates the ones that need a human now. You see the pattern, not 200 emails, and nothing urgent slips.

## Trust

- Connects via OAuth
- No API keys to manage
- Approve before send
- Full audit trail

## FAQ

### What inboxes and helpdesks does Alfera connect to?
Gmail and Outlook for email, plus the major helpdesks: Zendesk, Help Scout, Front, and Intercom. Alfera can triage tickets, answer the routine ones, draft replies, confirm appointments, and escalate the exceptions, then post a summary to your channel.

### Will it email customers without asking me?
Only if you let it. You decide what runs on its own and what waits for you. By default, routine answers (hours, order status, resets) can send automatically, while anything sensitive (refunds, complaints, edge cases) is drafted and held for your one-tap approval.

### How does it know my tone and my policies?
It learns your voice from your past replies and follows the FAQs and policies you point it at. You can review and tweak the rules anytime, and every draft shows the policy it used so you can see exactly why it wrote what it wrote.

### What happens when it gets something it cannot answer?
It does not guess. If a ticket falls outside your rules, or a customer is clearly upset, Alfera flags it, prepares the relevant details, and escalates it to you with context attached so you can pick up where it left off.

### What do I see after each run?
An itemized summary with real numbers: tickets reviewed, auto-answered, drafted, and flagged, plus first-response times and any escalations. Every send is logged with a timestamp, so nothing happens off the record.

### How much does it cost?
Start free with no credit card. Paid plans begin at $50/month when Alfera is running your inbox day to day, and you can cancel anytime.

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